Faqs
Email us/ live chat (we reply within 24 hours but bare with us that we DO NOT work during weekends)
Customer Service: sales@kukubird.co.uk

Our company address
Kukubird UK
Unit 1, 4F Cheetwood Road
Manchester M8 8AQ
United Kingdom

We want the best for our customers, so we're giving 100% satisfaction guaranteed on your entire purchasing experience with Kukubird! Learn about our service guarantees here.

Shipping

If you do not receive your order within the predicted shipment time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra administration or shipping fees.For more information on shipping and estimated delivery times, click here.

Returns and Exchanges

If you're unhappy with a purchase from Kukubird, you can send it back to us within 28 days for an exchange or return. Your satisfaction is paramount, so if for any reason you're unhappy with a product, you can talk to us. Click here for more details on returns and exchanges. For your convenience, we have logistics agents handling returns and exchanges in four countries: the United Kingdom, Poland, Malaysia, and Singapore.

Quality

Kukubird stands behind the quality of our products. If you receive items that are broken or with flaws; from a tiny hole or rip to a defective thread or stitching, please let us know and we'll arrange for a free return or replacement item.Click here for more details on defective returns and exchanges.

Customer Service

Our Customer Service Team is always ready to assist you with any questions or concerns. We're sometimes busy, especially during peak shopping seasons, but if you send us an email, we'll reply within 2 business days.To contact our Customer Service Team, click here.

Contact our CEO

If our Customer Service Team is unable to resolve an issue, or if you have suggestions or concerns about our service, you may contact our CEO, Won. He's always open to hearing from you.At any time and for any reason, you can email our CEO here.
Answer :
Check your parcel here. Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
Yes, we have two to three sizes for our products. Our fabric is soft and stretchy and can fit a variety of sizes. Our regular size can fit sizes 6 to 12 and our plus size can fit sizes 14 to 18.
Check Size Chart
We do! Our plus size fits sizes 14 to 18.
Check Size Chart
No, but keep and eye out on our Instagram for exciting updates!
Simply click on this link and fill out the form. If you suit our criteria we will in touch.
Standard and Express. Standard shipping, may take 7-21 working days. Express shipping, may take 1-7 working days.
Check delivery rate